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Using Gamification in Customer Service | CustomerThink

Using Gamification in Customer Service | CustomerThink | Must Play | Scoop.it
Can gamification work in customer service? http://t.co/b8bLEP7eUW) via @customerthink #CX
Martin (Marty) Smith's insight:

Cool article on 3 ways to use gamification in customer service.

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Scooped by Martin (Marty) Smith
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Walmart's Gamification Helps Employee Engagement And Improves Customer Service

Walmart's Gamification Helps Employee Engagement And Improves Customer Service | Must Play | Scoop.it
BOSTON, May 15, 2013 /PRNewswire/ -- Walmart and Inward Strategic Consulting will present jointly at The...
Martin (Marty) Smith's insight:

If Walmart gamifies we should all be using gamification NOW :).

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